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We are fairly new with DNE Resources so I can only comment on the service to date. Our customer care representative was very reliable. I have had questions because we are new to this but every time I called, even if it is on the weekend and our consultant is not actually at work, they would take my calls and advise me to send him an email and he will look at it as soon as possible. I appreciate that kind of service rather then talking to an answering machine which is what happens with most businesses 99% of the time. Thank you!