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F.A.Q

If your service is free, how is DNE compensated?

We are typically paid a one-time consulting fee from the chosen supplier once all agreements have been signed. We are only paid if you choose to implement one of the programs we have presented to you.

Where does DNE operate?

Our team of energy consultants are located in offices around the world: Montreal, Toronto, Calgary, Edmonton, Plattsburgh, Newcastle and Dublin. Currently, we serve customers in the following areas:

> Canada (British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec)

> United States (Connecticut, Delaware, Maryland, Massachusetts, Illinois, Texas, New Jersey, New York, Ohio and Pennsylvania).

> United Kingdom (Northern Ireland, Scotland, Wales, England)

> Ireland

To find out what options are available in your area, enter your area code in the search box below.

Why don’t local utilities or government entities call me about making changes?

Only suppliers are entitled to offer various energy products in deregulated energy markets. The role of your utility is to acquire natural gas or electricity for the chosen supplier at the chosen price and resell it to you, the consumer.

Is DNE a certified broker?

There are no certifications or associations for energy brokers yet. However, we are proud to be a Better Business Bureau™ accredited firm since 2013 while maintaining an A+ rating. To ensure one of the highest quality control standards in the industry, we have a strict requirement list that ensures all our suppliers are certified.

Who will I pay my bills to if I switch?

It depends on where you live. Even if you change suppliers, your local utility is still responsible for delivering the energy. So, you may receive a single bill from your utility that includes the cost of both delivery and supply. Or you may receive one bill from the utility for delivery and another from the supplier for the actual energy used.

Will my energy service continue to be reliable with the new supplier?

No matter which company you choose, you can rest assured that you will continue to receive reliable energy service. While the suppliers provide the energy, your local utility owns and remains in charge of maintaining the infrastructure that brings energy into your home or business.

Why isn’t my current supplier available with DNE Resources?

We have high standards when it comes to choosing the suppliers we work with—and not all of them make the cut. If you have one you feel would make a good partner for DNE Resources, please contact us and let us know.

How do energy efficiency upgrades work?

It’s easy. Just enter your area code here, follow the prompts, and you will start saving on your energy in just three simple steps:

> 1-2 days: our in-house energy efficiency specialist will call you to collect more information about your home or business and to set up an appointment for a home visit.

> Within one week: our preferred supplier will complete a home energy audit and collect all the necessary permitting information.

> Within three weeks: our preferred supplier will install all home energy efficiency upgrades (usually done in a single day) and you’ll be able to start benefiting from energy savings on the same day.

Why did I get a call from one of your energy consultants?

DNE makes suggestions to help you control and potentially reduce energy costs.

Don’t worry—our consultants are not salespeople. They consult people. DNE researches and partners with the best energy service providers on the market. We explain your options, so you can choose what’s best for your business or home. Always your decision, never any pressure.

What is energy deregulation and how does it affect me?

In short, deregulation allows you to choose where you purchase your electricity and natural gas from. That means you can now shop around for your energy plan the same way you do for phone and internet service.

Energy deregulation separates the production of energy from its delivery. Utilities have typically been responsible for both supplying and delivering energy. Deregulation breaks up this monopoly, allowing you to purchase energy from independent suppliers.

What’s a supplier?

A supplier is an independent company that generates or purchases energy to sell directly to consumers. That energy is delivered to you through your local utility. In the case of an emergency or power outage, call the utility, not the supplier.

DNE Resources works with only the most trusted and reputable suppliers to ensure the quality and reliability of service.

What’s a utility?

A utility is the company that maintains the pipelines, power lines, poles, and wires and is responsible for delivering the electricity or natural gas to your home or business. The utility remains your point of contact in the case of a downed power line or power outage. You cannot change your utility.

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